SmallBizGenius Analysis
Boscov's receives mixed reviews, with many customers praising in-store experiences and helpful staff, while others report significant issues with online orders and customer service. The department store's value proposition is frequently mentioned, but inconsistent execution impacts overall satisfaction.
Category Breakdown
Scores based on analysis of 260 recent reviews
Customer Service
4.0/10Customer service is a major pain point, with many reviewers reporting long wait times, unhelpful representatives, and difficulty resolving issues. Several reviewers specifically mention negative experiences when trying to resolve order issues or return problems, saying things like they "waited and waited" or were treated rudely.
42 reviews mention thisOnline Ordering Issues
3.5/10Numerous reviewers report problems with the Boscovs.com website, including errors during checkout, orders not being processed correctly, and difficulties tracking shipments. Many describe the online experience as a "nightmare" and the website as "useless," with issues persisting for years.
38 reviews mention thisShipping and Delivery
4.5/10Shipping and delivery are frequent sources of complaints, with reviewers reporting delayed orders, missing items, and unexpected shipping charges. Some customers claim they were charged extra shipping fees despite meeting the requirements for free shipping, while others say their orders never arrived.
25 reviews mention thisProduct Quality
6.0/10Product quality receives mixed feedback, with some reviewers praising the good quality and competitive prices, while others report receiving damaged or defective items. Several reviewers mention issues with clothing seams ripping or items arriving with stains, indicating potential quality control problems.
15 reviews mention thisIn-Store Experience
8.0/10Many reviewers praise the in-store experience, highlighting helpful and friendly sales associates who go above and beyond to assist customers. Positive comments focus on staff knowledge, willingness to help find items, and overall pleasant interactions.
20 reviews mention thisPricing and Value
7.5/10Several reviewers mention Boscov's competitive prices and good value for the money, particularly when compared to other department stores. Customers appreciate finding similar items at lower prices and taking advantage of sales and discounts.
18 reviews mention thisPros & Cons
What Customers Love
"Susan L at Boscov’s Christiana was so helpful and friendly today! She helped with exactly what I needed in the curtain department. In fact i came back in a few hours later and Susan remembered me and helped me again!"
"I was looking for several summer dresses. The same dresses were being sold at Macys for 10 to 20 percent higher. Not all but a few style that I found at Boscovs for less prices."
"Excellent good quality at competitive prices. Geared for the customers with kindness. A virtual department store with great, linens, Men's dprt. Women's, children, dining goods, chocolate department store too. Much more. Always fun. Much parking."
"Found everything I was looking for and always do. The sales associates were very helpful in jewelry, women's clothing, shoes and men's clothing."
"I purchased a pair of Baretraps sandals at less than half the price I almost paid in a local shoe store. They were shipped (free) and received in perfect condition. Awesome!"
Common Complaints
"Nothing about Boscovs.com is worth the time!!! Website never, ever, ever works, going on 3 years now."
"It's like you need 50 people helping you through simple transactions. Horrible phone customer service. Online isn't a picnic either. I'm so frustrated."
"Order no show. On phone trying to talk to a person 3 fifferent times...wait wait wait. On hold forever. Very poor. 0 stars. Internet order. Usps ticket generated on 12/26. Item never shipped. Today is..."
"I have ordered online due to the distance to Boscvos I ordered many shoes sandals etc. This year as always unfortunately the sizes are not true to size."
"After Order Shipping Charges. I made an order for the $99 required for free shipping. I was then contacted saying I would actually be paying an extra $19 to ship my order, because I "ordered to many..."
Common Questions About Boscovs
Answers derived from customer review patterns
Is Boscovs legit and trustworthy?
Boscov's is a long-standing department store, but reviews suggest online orders can be problematic. While many customers have positive in-store experiences, a significant number report issues with the website, order fulfillment, and customer service. These issues range from website glitches and delayed shipments to difficulty contacting support and resolving problems. Therefore, while Boscov's is a legitimate retailer, caution is advised when placing online orders.
Based on 45 reviewsDoes Boscovs have good customer service?
Customer service is a major area of concern for Boscov's, particularly for online orders. Many reviewers describe long wait times, unhelpful representatives, and difficulty resolving issues. Some customers report being disconnected while on hold or receiving conflicting information from different representatives. However, in-store experiences are often praised, with customers highlighting the helpfulness and friendliness of the staff.
Based on 42 reviewsIs Boscovs worth it for small business?
Boscov's might be worth considering for small businesses seeking affordable supplies or gifts, especially if purchased in-store. The competitive pricing and wide selection can be advantageous. However, the unreliable online ordering system and inconsistent customer service pose significant risks for businesses that rely on efficient and timely procurement. It's crucial to weigh the potential cost savings against the risk of order delays, errors, and difficulties resolving issues.
Based on 25 reviewsWhat is Boscov's return policy like?
The reviews do not provide a clear picture of Boscov's general return policy. One review mentions a very short 7-day return window for furniture, which is significantly shorter than standard policies. Other reviews imply that returns can be difficult to process, especially for online orders, with customers facing issues like paying for return shipping and not receiving refunds for original shipping costs. It is advisable to confirm the specific return policy for each item before making a purchase.
Based on 10 reviewsWhy is Boscov's website so unreliable?
Many reviewers report persistent issues with the Boscov's website, including errors during checkout, difficulties tracking orders, and general unreliability. Some customers claim these problems have persisted for years, suggesting a lack of investment in website maintenance and upgrades. The specific technical reasons for these issues are not detailed in the reviews, but the widespread complaints indicate a systemic problem with the online platform.
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